We do our best to get orders out as soon as possible, and most orders ship within three business days. Once your order has shipped, you’ll receive an email with a tracking number.

Unfortunately, we can’t guarantee a delivery date or provide any delivery estimates once your order has left our workshop. However, you can check the status of your package using the provided tracking number. All projected delivery dates are provided directly by the shipping carrier and are only estimates.

If your order has not shipped yet, we should be able to change your shipping address. Reach out to [email protected] and we can update this information for you.

It can sometimes take up to 24 hours for tracking information to update. Your package may also be ready to go, but not yet picked up by our mail carrier. Keep checking your tracking link for the latest updates.

Please contact us at [email protected] as soon as possible for further assistance.

We’re happy to service customers around the world, and we are able to ship most items internationally. We currently ship to the following countries: Australia, Austria, Belgium, Brazil, Canada, Czechia, Denmark, Estonia, Finland, France, Germany, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, North Macedonia, Norway, Poland, Portugal, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States and Vietnam. Please note this list is subject to change at any time without notice.

If you get to the checkout page and there are no shipping options available, we are unable to ship to the address you’ve entered.

Right now, we’re unable to ship the following items outside of the U.S.:

• Turntables
• CD players and radios (Only applies to non-portable, tabletop units)
• Vintage refurbished boomboxes
• Speakers
• TVs
• Oversized clocks
• iPods
• Polaroid Color 600 Instant Film Five Packs
• Any vintage refurbished products containing lithium batteries

International orders may be subject to import duties placed on a package by the receiving country. This is determined on a country-by-country basis at the time it arrives in that country. Retrospekt has no prior knowledge if a package will or will not be subject to an import duty by the receiving country, nor do we know what the cost will be if assigned. For more information about our international shipping policies, head over to our Shipping & Returns page.

We accept all major credit cards, PayPal, Apple Pay, Google Pay and Facebook Pay. All transactions are secure and encrypted.

You can enter your gift card number during the final step of checking out.

Unfortunately, new items cannot be added to existing orders. However, we may be able to package multiple orders in the same package if the order has not yet been packaged. Feel free to reach out to us to coordinate this! Contact [email protected].

We are able to cancel most orders as long as we’re notified before they have shipped out. After an item leaves our hands, we can no longer cancel the order.

If you need to make changes to your order, contact us at [email protected]. In some cases, we may need to cancel your original order and have you place a new one.

Items can be returned within30 days of the date it is shipped from Retrospekt. If you’d like to make a return, please contact us within this 30-day window.Return shipping costs are deducted from your refund total, and all returns may be subject to a 10% restocking fee.

Start your return here or contact us at[email protected].

Once your return arrives at Retrospekt, please allow up to 14 days for the refund to appear on your original payment method.

All items must be in new or unused condition, with original packaging and all parts and components intact and included. Opened items returned in less-than-resellable condition will be subject to an increased restocking fee.

Once removed from its original packaging, we cannot accept returns of the following:

• All instant and roll film
• Disposable cameras
• Koss headphones
• New cassettes, CDs and vinyl
• Vintage novelty film cameras
• Worn and/or laundered apparel

Gift cards are non-refundable and have no cash value.

Yes, we have a 10% restocking fee for all returned items. This fee may be waived if items are returned in like new condition and store credit is selected. Some items may be subject to an increased restocking fee depending on the condition in which the item was returned.

Reviving, servicing and using vintage electronic devices is a unique and magical experience that can sometimes require a little bit of specialized know-how. Sometimes, a device isn’t broken — there’s just a trick to using it! Our customer service team is always ready to answer any questions you may have about your products. Reach out at [email protected] with any questions.

We do have a small retail space located at 811 E. Vienna Ave. Suite 100 Milwaukee, WI 53212. While the vast majority of our products are not on display in the retail space, we do have some smaller items, including our full film selection and some of our most popular Polaroid cameras, available for purchase.

Yes! Please select the “Local Pickup” option when placing your order. Once placed, local pickup orders will be available at our location in Milwaukee, Wisconsin (USA) for 5 days. If an order is not picked up within 5 days it will be refunded. Please note that this does not apply to film processing: a film processing order can not be cancelled or refunded. 

You can always reach out to our customer service team with any questions. Email us at [email protected].

We’re adding new items to our inventory every day, and that includes restocks. You can sign up for restock notifications on the product page, and we’ll either text or email you when the item comes back in stock.